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Terms & Conditions

​​Effective date: 9th March 2026

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These Terms and Conditions govern the use of the Novus People Advisory Ltd website and the provision of certain consultancy services. By accessing this website, you agree to be bound by these Terms.

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If you do not agree with these Terms, you should not use this website.

 

1. About us

This website is operated by Novus People Advisory Ltd (“Novus”, “we”, “our” or “us”).

Novus People Advisory Ltd is a United Kingdom-based HR consultancy providing employee relations support, people management guidance and HR advisory services to businesses.

For enquiries relating to these Terms please contact:

Email: hello@novuspeopleadvisory.co.uk
Website: www.novuspeopleadvisory.co.uk

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2. Use of the website

This website is provided for general information about Novus People Advisory and the services we offer.

You may use the website for lawful purposes only.

You must not:

  • use the website in any way that breaches any applicable laws or regulations

  • attempt to gain unauthorised access to the website or its systems

  • introduce malicious software such as viruses or malware

  • attempt to disrupt the operation of the website

  • use the website in any way that could harm the reputation or operation of Novus People Advisory

We reserve the right to suspend or restrict access where misuse is suspected.

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3. No professional advice

Information provided on this website is for general informational purposes only.

Although Novus People Advisory provides HR consultancy services, the information available on this website does not constitute professional HR or legal advice.

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Accessing the website does not create a consultancy relationship between the user and Novus People Advisory Ltd.

Organisations seeking HR advice should contact us directly to discuss a formal engagement.

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4. Accuracy of information

We make reasonable efforts to ensure the information on this website is accurate and up to date.

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However, employment law and HR guidance may change and we cannot guarantee that all content will always remain current or complete.

Users should not rely solely on website information when making employment decisions.

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5. Intellectual property

All content on this website is owned by or licensed to Novus People Advisory Ltd unless otherwise stated.

This includes:

  • written content

  • branding and logos

  • documents and templates

  • graphics and design elements

  • website layout and structure

These materials are protected by copyright and intellectual property laws.

Users may access content for personal or internal business reference only.

No content may be reproduced, distributed, republished or commercially exploited without prior written permission.

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6. Third-party links

This website may contain links to third-party websites.

These links are provided for convenience only and Novus People Advisory does not control or accept responsibility for the content or policies of external websites.

Users access third-party sites at their own risk.

 

7. Limitation of liability

To the fullest extent permitted by law, Novus People Advisory Ltd shall not be liable for any loss or damage arising from the use of this website.

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This includes but is not limited to:

  • reliance on website content

  • errors or omissions in information

  • website interruptions or technical failures

  • loss resulting from the use of third-party links

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot legally be excluded.

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8. Website availability

We aim to ensure that the website remains accessible and operational. However, we do not guarantee uninterrupted access and may suspend or withdraw the website at any time for maintenance or operational reasons.

 

9. Security

Although reasonable security measures are implemented, we cannot guarantee that the website will be free from viruses or malicious software.

Users are responsible for ensuring that their own systems are adequately protected when accessing the website.

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10. Privacy and data protection

Any personal data collected through the website will be processed in accordance with our Privacy Policy and Cookies Policy.

Users should review those policies for further information on how personal data is handled.

 

11. Governing law

These Terms are governed by the laws of England and Wales.

Any disputes arising in connection with the website or these Terms will be subject to the jurisdiction of the courts of England and Wales.

 

12. Changes to these terms

Novus People Advisory Ltd may update these Terms and Conditions from time to time.

The latest version will always be published on the website.

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13. HR Retainer Services

Novus People Advisory Ltd may provide ongoing HR advisory services through a retainer arrangement.

A retainer provides businesses with continued access to HR advice and employee relations support.

A retainer does not constitute the outsourcing of the employer’s HR function unless explicitly stated in writing. The client organisation remains the legal employer and retains full responsibility for all employment decisions and compliance with employment law.

 

13.1. Scope of retainer services

Retainer services may include:

  • HR advice and guidance on employee relations matters

  • support with disciplinary, grievance, absence and performance issues

  • review of HR letters and documentation

  • guidance on employment law and HR best practice

  • assistance with people management issues

  • review of internal HR policies or procedures

The exact services included will depend on the retainer package agreed between Novus People Advisory Ltd and the client.

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13.2. Services outside the retainer

Certain services may fall outside the standard retainer scope and may be charged separately. These may include:

  • workplace investigations

  • mediation services

  • large-scale organisational change or restructuring projects

  • tribunal preparation support

  • extensive policy development

  • in-person consultancy attendance where not included within the retainer package

Where work falls outside the retainer scope, Novus People Advisory Ltd will confirm additional fees before commencing work.

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13.3. Fair usage of retainer services

Retainer arrangements are intended to provide reasonable access to HR advisory support.

Where a client’s use of the retainer significantly exceeds reasonable usage or requires substantial additional work, Novus People Advisory Ltd reserves the right to propose additional consultancy support or adjust the retainer arrangement.

 

13.4. Communication and response times

Retainer support is normally delivered through email, telephone or virtual meetings.

While we aim to respond promptly, response times may vary depending on workload and the complexity of the issue.

Retainer services do not constitute emergency support and do not guarantee immediate responses unless otherwise agreed.

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13.5. Client responsibilities

Clients engaging Novus People Advisory Ltd agree to:

  • provide accurate and complete information when seeking advice

  • retain responsibility for all employment decisions and implementation

  • comply with applicable employment legislation and regulatory obligations

  • obtain independent legal advice where appropriate

Advice provided by Novus People Advisory Ltd supports decision-making but final responsibility for employment actions rests with the employer.

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13.6. Fees and payment

Retainer fees will be agreed in advance between Novus People Advisory Ltd and the client organisation.

Unless otherwise agreed:

  • retainers are billed monthly in advance

  • invoices must be paid within the payment period stated on the invoice

  • failure to make payment may result in suspension of services

Novus People Advisory Ltd reserves the right to review retainer pricing periodically with reasonable notice.

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13.7. Minimum retainer period

Where a minimum engagement period applies, this will be agreed at the commencement of the retainer.

Unless otherwise agreed, either party may terminate the retainer by providing 30 days written notice following the minimum term.

 

13.8. Termination

Novus People Advisory Ltd may terminate a retainer arrangement immediately where:

  • fees remain unpaid

  • the client engages in unlawful conduct

  • the working relationship has irretrievably broken down

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14. Confidentiality

Novus People Advisory Ltd will treat all client information as confidential and will take reasonable steps to protect the confidentiality of information shared during the course of providing services.

Information may only be disclosed where required by law or where necessary for professional service delivery

 

15. Advisory limitation

HR advice provided by Novus People Advisory Ltd is based on the information provided by the client and on the understanding of employment law and HR practice at the time advice is given.

Novus People Advisory Ltd does not provide legal representation and cannot guarantee the outcome of employment disputes, regulatory investigations or tribunal proceedings.

Clients should seek independent legal advice where appropriate.

 

Contact

If you have any questions regarding these Terms and Conditions, please contact:

Novus People Advisory Ltd
Email: hello@novuspeopleadvisory.co.uk 

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